🌿 Frequently Asked Questions at essancia® Living 🌿

We've curated some of the most common queries. Your journey to reconnect with nature and achieve radiant well-being is paramount to us.

If you don't find your answers here or if you have a unique query, don't hesitate! Reach out to our dedicated team who's always eager to help. 💌 Email us at care@essanciaonline.com or 📱 send us a WhatsApp +91 987 987 4626.

Essential oils are highly concentrated extracts from plants, while carrier oils, like almond or jojoba oil, are used to dilute essential oils before they're applied to the skin. At essancia® Living, we offer both high-quality essential oils and carrier oils to cater to your diverse needs.

Welcome to the aromatic world of essancia® Living! We recommend starting with our popular oils like Lavender, Tea Tree, or Eucalyptus. They are versatile and have a range of uses. Additionally, reach out to us for personalized guidance or explore the resources on our website.

Absolutely! At essancia® Living, all our essential oils are 100% pure, natural, and of premium quality therapeutic grade. We work with trusted farmers and distillers worldwide to ensure the purity and efficacy of our products.

Essential oils can be used in various ways: through aromatherapy, in DIY skin and hair care recipes, or for massage. It's crucial to dilute essential oils with a carrier oil before applying them to the skin. For specific guidance on how to use a particular oil, feel free to contact us, and we'll be happy to guide you!

Our essential oils typically have a shelf life of 3 years when stored in a cool, dark place away from direct sunlight. The specific shelf life can vary depending on the oil.

Yes! At essancia® Living, we believe in ethical and sustainable practices. All our products are cruelty-free, and we never test on animals.

We primarily ship from our main warehouse located in Surat, Gujarat. Additionally, to ensure faster delivery and better accessibility, we have partnered warehouses in major cities like Bangalore, Mumbai, Delhi, and Kolkata. The dispatch location depends on your address to ensure timely and efficient delivery. 📦✈️🌿

Most orders are delivered, on average, within 3-5 business days. On some rare occasions, due to holidays or unseen circumstances, orders may take a few more days. For that reason, please allow 10 business days before contacting us.

Yes, we do, Once your order has shipped, you will receive an email that contains your tracking information. To track your package, simply click on the link provided. 

Yes, Currently we are offering FREE Insured Shipping on all items.

We have an office and supply warehouses in Surat, Gujarat.

Yes, all customers will receive a confirmation email about the details of their orders and the estimated delivery date after placing their orders. Please contact us if you don't receive one within 24 hours.

You can contact us at care@essanciaonline.com or 📱 send us a WhatsApp at +91 987 987 4626.

At essancia, we've made payments seamless for you! You can use any of the following payment methods:

  • Major credit and debit cards (VISA, Mastercard, and RuPay)
  • Digital Wallets
  • Net Banking
  • UPI payments (including PayTM, PhonePe, and GPay)
  • Cash on Delivery (COD) for those who prefer to pay upon receiving their order.

Whatever your preference, we've got you covered! 💳📲💰

Yes, all purchases here are safe and secure. We use encrypted SSL security to ensure that your personal and payment information is 100% protected.

We do not sell our customers information. Emails are strictly for follow-up and to send our newsletters which includes our promotions and coupons for discounts. 

We want you to be over the moon happy with your order and have a 100% satisfaction guarantee policy. If you are not totally satisfied with your order, then the item can be returned or exchanged within 30 DAYS.

Simply contact our support team at care@essanciaonline.com or call us at +91 987 987 4626 if you have any questions regarding your return.

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