FAQ
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at care@essanciaonline.com or call us at +91 987 987 4626.
We ship from our warehouse in Surat, Gujarat.
Most orders are delivered, on average, within 5-7 business days. On some rare occasions, due to holidays or unseen circumstances, orders may take a few more days. For that reason, please allow 10 business days before contacting us.
Yes, we do, Once your order has shipped, you will receive an email that contains your tracking information. To track your package, simply click on the link provided.
Yes, Currently we are offering FREE Insured Shipping on all items.
We have an office and supply warehouses in Surat, Gujarat.
Yes, all customers will receive a confirmation email about the details of their orders and the estimated delivery date after placing their orders. Please contact us if you don't receive one within 24 hours.
You can contact us at care@essanciaonline.com or call us at +91 987 987 4626.
Here at essancia, we accept all major credit and debit cards supported by VISA, Mastercard or RuPay, Wallets, Net Banking and also COD.
Yes, all purchases here are safe and secure. We use encrypted SSL security to ensure that your personal and payment information is 100% protected.
We do not sell our customers information. Emails are strictly for follow-up and to send our newsletters which includes our promotions and coupons for discounts.
We want you to be over the moon happy with your order and have a 100% satisfaction guarantee policy. If you are not totally satisfied with your order, then the item can be returned or exchanged within 30 DAYS.
Simply contact our support team at care@essanciaonline.com or call us at +91 987 987 4626 if you have any questions regarding your return.
